Honest & Dependable. You never have to question their intentions. I say this having worked with Mr. Pipe in some capacity over the last 2 years on various projects as a single lady doing it solo... gas conversion recommendations, from servicing to installing central heating/cooling, bathroom additions, laundry room, wet bar, new water main, boiler chimneys, THERAPY etc! From the ladies on the other end of the call/email, to the service guys, to the owner Rob, to Gary the manager they all care for the customer first. With everything there can be hits and misses. My experience with Mr. Pipe has been that IF something is off.. they will make it right. Gary has personally checked in on not just the project itself but the customer behind it well passed the warranty.
In terms of pricing they are very fair. Not the cheapest and not the most outrageous especially for all I just mentioned. They also offer financing via Synchrony which can be LIFE saving.
Definitely a testament to old school values and business models.
john wd
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January 20, 2023
Over the years I have dealt with many plumbers esp as I've been over a year into remodeling my home. Rob at Mr Pipe is a great guy. My heating system was an old conversion unit that had pipes going everywhere. He came in, with a tankless unit mounted on the wall, and moved all the pipes against the ceiling and walls with Diamond Plate backing!. Looks great, and it gave me another room. Don't be fooled by others, as I had a quote from another big outfit on Merrick Rd and they were a bit less but were not going to do anything near what Mr Pipe offered. The crew that came cleaned up like crazy. He legit earned all my plumbing business, and trust going forward.
Tiffany B
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October 18, 2023
Mr. Fred is awesome. He was there the entire day answering any questions I had. Paul, who actually did the piping work, is a 10 out of 10. So attentive to every detail. A master of his craft. Definitely recommend.
Rafe Garet
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April 10, 2023
Mr. Pipe recently completed an oil to gas home heating and hot water conversion in my home. Their estimate was fair and reasonable, and they performed the work when and how they promised. Gary (the person I dealt with directly) is wonderful to work with. He came to my house both for the initial inspection of my current equipment, as well as when I had follow-up questions.
Whenever performing a large project such as this, things rarely go exactly as planned. Responsiveness in customer service is very important to me, and Gary delivered. He ensured everything was right before the job was considered 100% done.
I whole-heartly recommend them to anyone needing a heating contractor.
Kevin Unruh
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May 25, 2023
The plumbers who came to my house were very clean and respectful of my home. They covered everything and cleaned up very well. This was a very large job, and it was completed in 1 long day. The plumbers were not leaving until the job was done! They barley took a break! The completed job looks exactly as Gary promised! Gary was a gentleman and delivered on everything he promised. This company will certainly be my contractor of choice as well as who I will recommend for all things HVAC.
Thanks Mr. Pipe!
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Honest & Dependable. You never have to question their intentions. I say this having worked with Mr. Pipe in some capacity over the last 2 years on various projects as a single lady doing it solo... gas conversion recommendations, from servicing to installing central heating/cooling, bathroom additions, laundry room, wet bar, new water main, boiler chimneys, THERAPY etc! From the ladies on the other end of the call/email, to the service guys, to the owner Rob, to Gary the manager they all care for the customer first. With everything there can be hits and misses. My experience with Mr. Pipe has been that IF something is off.. they will make it right. Gary has personally checked in on not just the project itself but the customer behind it well passed the warranty. In terms of pricing they are very fair. Not the cheapest and not the most outrageous especially for all I just mentioned. They also offer financing via Synchrony which can be LIFE saving. Definitely a testament to old school values and business models.
Over the years I have dealt with many plumbers esp as I've been over a year into remodeling my home. Rob at Mr Pipe is a great guy. My heating system was an old conversion unit that had pipes going everywhere. He came in, with a tankless unit mounted on the wall, and moved all the pipes against the ceiling and walls with Diamond Plate backing!. Looks great, and it gave me another room. Don't be fooled by others, as I had a quote from another big outfit on Merrick Rd and they were a bit less but were not going to do anything near what Mr Pipe offered. The crew that came cleaned up like crazy. He legit earned all my plumbing business, and trust going forward.
Mr. Fred is awesome. He was there the entire day answering any questions I had. Paul, who actually did the piping work, is a 10 out of 10. So attentive to every detail. A master of his craft. Definitely recommend.
Mr. Pipe recently completed an oil to gas home heating and hot water conversion in my home. Their estimate was fair and reasonable, and they performed the work when and how they promised. Gary (the person I dealt with directly) is wonderful to work with. He came to my house both for the initial inspection of my current equipment, as well as when I had follow-up questions. Whenever performing a large project such as this, things rarely go exactly as planned. Responsiveness in customer service is very important to me, and Gary delivered. He ensured everything was right before the job was considered 100% done. I whole-heartly recommend them to anyone needing a heating contractor.
The plumbers who came to my house were very clean and respectful of my home. They covered everything and cleaned up very well. This was a very large job, and it was completed in 1 long day. The plumbers were not leaving until the job was done! They barley took a break! The completed job looks exactly as Gary promised! Gary was a gentleman and delivered on everything he promised. This company will certainly be my contractor of choice as well as who I will recommend for all things HVAC. Thanks Mr. Pipe!