Mike arrived earlier than expected, which was great. He replaced a drain assembly, needed to correct and update the old pipe layout. He was friendly and explained everything. He made sure both the sink and dishwasher drained without leaking.
Ali Mirza
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July 23, 2025
I can't speak to the quality of their work, but I can tell you that they tried to royally rip me off. I needed help connecting my natural gas grill to the outdoor gas line. I had to pay the $75 diagnostic fee for them to come out, then they quoted me $629. That's $629 to connect a hose to a spout! I felt stupid after for calling them because of how easy it was, and I connected it myself. But the fact that they were prepared to charge me that much to connect a hose is ridiculous... essentially a scam. Buyer beware.
Laura Balsam
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July 18, 2025
Benjamin Franklin was great! I called and someone was sent within two hours to assess and prepare to fix our toilet problem. The plumber was friendly, helpful and kept me updated of his process along the way.
Steve Mann
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July 26, 2025
Fast, same-day replacement of my water heater. Saved my bacon. Mike explained my options clearly and did the work incredibly quickly. I would have no reservations about using Franklin Plumbing again.
Nikhil Puri
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July 18, 2025
Proceed with caution or better still proceed with another plumbing company. I had a clogged toilet that should have been resolved by snaking it. The technician was not skilled enough to snake out the toilet tissue causing the blockage. As a result he had to uninstall the toilet remove the tissue and reinstall. Total cost over $1,300. When I made the point that the tissue should have been removed via snaking he tried to justify that the approach was the right one. I followed up with management (unresponsive and finally reached them after multiple calls) and they towed the same line.
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569 Acorn St, Deer Park, NY 11729, USA
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Mike arrived earlier than expected, which was great. He replaced a drain assembly, needed to correct and update the old pipe layout. He was friendly and explained everything. He made sure both the sink and dishwasher drained without leaking.
I can't speak to the quality of their work, but I can tell you that they tried to royally rip me off. I needed help connecting my natural gas grill to the outdoor gas line. I had to pay the $75 diagnostic fee for them to come out, then they quoted me $629. That's $629 to connect a hose to a spout! I felt stupid after for calling them because of how easy it was, and I connected it myself. But the fact that they were prepared to charge me that much to connect a hose is ridiculous... essentially a scam. Buyer beware.
Benjamin Franklin was great! I called and someone was sent within two hours to assess and prepare to fix our toilet problem. The plumber was friendly, helpful and kept me updated of his process along the way.
Fast, same-day replacement of my water heater. Saved my bacon. Mike explained my options clearly and did the work incredibly quickly. I would have no reservations about using Franklin Plumbing again.
Proceed with caution or better still proceed with another plumbing company. I had a clogged toilet that should have been resolved by snaking it. The technician was not skilled enough to snake out the toilet tissue causing the blockage. As a result he had to uninstall the toilet remove the tissue and reinstall. Total cost over $1,300. When I made the point that the tissue should have been removed via snaking he tried to justify that the approach was the right one. I followed up with management (unresponsive and finally reached them after multiple calls) and they towed the same line.