I used to spend my entire paycheck here when I was 14. Now I’m 33, and unfortunately, this place has really gone downhill. The staff was rude, my order was incorrect—despite me clearly stating I have a bean allergy, they included beans anyway. The phone number doesn’t even work, and the bathroom was so filthy it made me want to vomit. Extremely disappointing experience.🤮
But generally speaking I love taco bell!
Sean Jackson
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March 29, 2025
This Taco Bell in Lindenhurst has some of the worst customer service I have ever experienced at a Taco Bell location. I placed a mobile order expecting a quick and easy pickup, but it turned into a frustrating mess. Unlike most Taco Bells that have a mobile order rack where you can just grab your food and go, this location keeps mobile orders behind the counter, meaning you have to wait for an employee to hand it to you.
When I arrived, I could literally see my order with my name on it sitting behind the counter, but there was no one available to give it to me. At first, I waited patiently, assuming someone would eventually come over. After a few minutes of being ignored, I started politely saying “excuse me” to passing employees—yet not a single one acknowledged me. They didn’t even glance in my direction. It was as if I was invisible.
After several more minutes of being blatantly ignored, I had no choice but to go behind the counter and grab my own order.
The only redeeming quality was that the food itself was good and well-priced at this location, but that doesn’t make up for how frustrating the experience was. I have no idea why this location doesn’t have a mobile order rack like most other Taco Bells, but even if they don’t, basic customer service shouldn’t be too much to ask. A simple “we’ll be right with you” would have been enough, but instead, they all just ignored me on purpose. Absolutely unacceptable.
roxy k
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May 23, 2024
Super disappointed. This location used to be so good. Every time I order something inside the building or through drive thru, my order is wrong. I alway have to ask for the cups for my drinks because they never hand them to you. One time I ordered a large and PAID for the large at a time they did not have any larges left. We decided to ask for 2 mediums in exchange and the first worker did not want to give us the 2 mediums, although we paid extra for large. We had to bother another worker to do it instead. On top of this, most of the workers do not care about their customers and will just stand there and stare at you instead of helping at the cash register or helping prepare orders. You need to scream for people to actually help you and it takes 15 minutes to get their attention just for them to act rude and like they are doing you a favor. One older lady refused to help us and when we were receiving our change, she was hesitant to let go of the money. I’m so frustrated with getting the wrong order and at this point don’t even try to ask them to fix it because they lounge around and take forever. I just ordered a cheese quesadilla and received something completely different. I should not have to complain every time about my order for them to do it right, nor wait stupidly for 20 minutes. This location specifically is so slow that the last time I went inside to order, the number of people waiting quickly racked up to 15 versus the 2 or 3 since we got there. It seems that none of them care about the satisfaction of their customers, nor fulfilling their job correctly; with the exception of the younger women workers (they never fail to be helpful). If you are looking for quality fast food and service, I HIGHLY recommend going to chipotle across the street, Taco Bell on Montauk Hwy, or ordering on doordash.
Ryan M
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April 05, 2023
Amazingly quick service, very nice people working here. Ordered and got my food not even a minute later. Very clean and well stocked. Taco Bell is always a great bet. Food was good as always.
Branden Sweet
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January 24, 2025
Every single time I order from this location. Something is wrong with my order. The top 3 most consistent incompetent actions are as follow. 1. Person forgets to give me my drink. 2. I ask for CHIPS ONLY no cheese and they forget my chips but give me a cheese cup (HOW DO YOU MISS THIS?) 3. The attitude of management is always "not our fault it's yours" there are at least two woman who consistently have negative attitudes and mess up orders without taking responsibility. It's really sad what has become of these food chains. Back in my day we would Pride ourselves on getting things done RIGHT.
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85 E Sunrise Hwy, Lindenhurst, NY 11757, USA
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I used to spend my entire paycheck here when I was 14. Now I’m 33, and unfortunately, this place has really gone downhill. The staff was rude, my order was incorrect—despite me clearly stating I have a bean allergy, they included beans anyway. The phone number doesn’t even work, and the bathroom was so filthy it made me want to vomit. Extremely disappointing experience.🤮 But generally speaking I love taco bell!
This Taco Bell in Lindenhurst has some of the worst customer service I have ever experienced at a Taco Bell location. I placed a mobile order expecting a quick and easy pickup, but it turned into a frustrating mess. Unlike most Taco Bells that have a mobile order rack where you can just grab your food and go, this location keeps mobile orders behind the counter, meaning you have to wait for an employee to hand it to you. When I arrived, I could literally see my order with my name on it sitting behind the counter, but there was no one available to give it to me. At first, I waited patiently, assuming someone would eventually come over. After a few minutes of being ignored, I started politely saying “excuse me” to passing employees—yet not a single one acknowledged me. They didn’t even glance in my direction. It was as if I was invisible. After several more minutes of being blatantly ignored, I had no choice but to go behind the counter and grab my own order. The only redeeming quality was that the food itself was good and well-priced at this location, but that doesn’t make up for how frustrating the experience was. I have no idea why this location doesn’t have a mobile order rack like most other Taco Bells, but even if they don’t, basic customer service shouldn’t be too much to ask. A simple “we’ll be right with you” would have been enough, but instead, they all just ignored me on purpose. Absolutely unacceptable.
Super disappointed. This location used to be so good. Every time I order something inside the building or through drive thru, my order is wrong. I alway have to ask for the cups for my drinks because they never hand them to you. One time I ordered a large and PAID for the large at a time they did not have any larges left. We decided to ask for 2 mediums in exchange and the first worker did not want to give us the 2 mediums, although we paid extra for large. We had to bother another worker to do it instead. On top of this, most of the workers do not care about their customers and will just stand there and stare at you instead of helping at the cash register or helping prepare orders. You need to scream for people to actually help you and it takes 15 minutes to get their attention just for them to act rude and like they are doing you a favor. One older lady refused to help us and when we were receiving our change, she was hesitant to let go of the money. I’m so frustrated with getting the wrong order and at this point don’t even try to ask them to fix it because they lounge around and take forever. I just ordered a cheese quesadilla and received something completely different. I should not have to complain every time about my order for them to do it right, nor wait stupidly for 20 minutes. This location specifically is so slow that the last time I went inside to order, the number of people waiting quickly racked up to 15 versus the 2 or 3 since we got there. It seems that none of them care about the satisfaction of their customers, nor fulfilling their job correctly; with the exception of the younger women workers (they never fail to be helpful). If you are looking for quality fast food and service, I HIGHLY recommend going to chipotle across the street, Taco Bell on Montauk Hwy, or ordering on doordash.
Amazingly quick service, very nice people working here. Ordered and got my food not even a minute later. Very clean and well stocked. Taco Bell is always a great bet. Food was good as always.
Every single time I order from this location. Something is wrong with my order. The top 3 most consistent incompetent actions are as follow. 1. Person forgets to give me my drink. 2. I ask for CHIPS ONLY no cheese and they forget my chips but give me a cheese cup (HOW DO YOU MISS THIS?) 3. The attitude of management is always "not our fault it's yours" there are at least two woman who consistently have negative attitudes and mess up orders without taking responsibility. It's really sad what has become of these food chains. Back in my day we would Pride ourselves on getting things done RIGHT.