Grateful for James and the Benjamin Franklin Plumbing Team
I called Benjamin Franklin Plumbing at 7:45 AM, and Erica answered with such warmth and professionalism. She let me know a technician would arrive between 8:00 and 12:00 and sure enough, James was at our house by 9:00.
We had a gas leak, and National Grid had shut off our gas until the issue could be repaired by a Licensed Master Plumber with Operator Qualification Task 87. James handled everything with care and expertise. He explained the situation clearly, answered all of my questions, and worked nonstop to complete the repair in just one day.
That evening, National Grid returned to restore service, and even their technician commented on the quality of the work James had done.
I felt completely taken care of from start to finish. Big thanks to James and the whole team for turning a stressful situation into a genuinely great experience.
Mike Schwartz
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July 24, 2025
Mike arrived earlier than expected, which was great. He replaced a drain assembly, needed to correct and update the old pipe layout. He was friendly and explained everything. He made sure both the sink and dishwasher drained without leaking.
Ali Mirza
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July 23, 2025
I can't speak to the quality of their work, but I can tell you that they tried to royally rip me off. I needed help connecting my natural gas grill to the outdoor gas line. I had to pay the $75 diagnostic fee for them to come out, then they quoted me $629. That's $629 to connect a hose to a spout! I felt stupid after for calling them because of how easy it was, and I connected it myself. But the fact that they were prepared to charge me that much to connect a hose is ridiculous... essentially a scam. Buyer beware.
Laura Balsam
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July 18, 2025
Benjamin Franklin was great! I called and someone was sent within two hours to assess and prepare to fix our toilet problem. The plumber was friendly, helpful and kept me updated of his process along the way.
Malcolm Woodard
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September 20, 2025
Daniel was great! There was a leak with my sink and he was able to fix it. He also took the time to show me the issues and explained the solutions that he was implementing to fix the problem.
Our Address
569 Acorn St, Deer Park, NY 11729, USA
Claim Listing: Benjamin Franklin Plumbing
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Grateful for James and the Benjamin Franklin Plumbing Team I called Benjamin Franklin Plumbing at 7:45 AM, and Erica answered with such warmth and professionalism. She let me know a technician would arrive between 8:00 and 12:00 and sure enough, James was at our house by 9:00. We had a gas leak, and National Grid had shut off our gas until the issue could be repaired by a Licensed Master Plumber with Operator Qualification Task 87. James handled everything with care and expertise. He explained the situation clearly, answered all of my questions, and worked nonstop to complete the repair in just one day. That evening, National Grid returned to restore service, and even their technician commented on the quality of the work James had done. I felt completely taken care of from start to finish. Big thanks to James and the whole team for turning a stressful situation into a genuinely great experience.
Mike arrived earlier than expected, which was great. He replaced a drain assembly, needed to correct and update the old pipe layout. He was friendly and explained everything. He made sure both the sink and dishwasher drained without leaking.
I can't speak to the quality of their work, but I can tell you that they tried to royally rip me off. I needed help connecting my natural gas grill to the outdoor gas line. I had to pay the $75 diagnostic fee for them to come out, then they quoted me $629. That's $629 to connect a hose to a spout! I felt stupid after for calling them because of how easy it was, and I connected it myself. But the fact that they were prepared to charge me that much to connect a hose is ridiculous... essentially a scam. Buyer beware.
Benjamin Franklin was great! I called and someone was sent within two hours to assess and prepare to fix our toilet problem. The plumber was friendly, helpful and kept me updated of his process along the way.
Daniel was great! There was a leak with my sink and he was able to fix it. He also took the time to show me the issues and explained the solutions that he was implementing to fix the problem.