I couldn’t be happier with the incredible job Custom Design did assembling our new gazebo! From start to finish, the experience was seamless. They arrived on time, came fully prepared, and worked with efficiency and attention to detail. The gazebo looks fantastic in our backyard.
What really stood out was their professionalism and care. They took the time to ensure every part was secure and even cleaned up thoroughly after the job was done. It’s clear they take great pride in their work, and it truly shows.
If you're looking for someone reliable, skilled, and courteous to handle your construction needs, look no further. this is my second time hiring this company and all I can say is I Highly recommend them.
Angela Mannhaupt
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December 14, 2024
Jimmy and his crew repaired my front steps and made it look like new! What a difference! I will definitely use Custom Design Contractors again, as they were responsive and courteous, and the job was done quickly and met my expectations.
C. M.
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September 08, 2023
UPDATE-3 WEEKS AFTER REVIEW; MULTIPLE CALL FROM PRIVATE NUMBER OWNER CALLED ME TO THREATEN ME
Custom Design Contracting, noun, see also: incompetent, unprofessional, inferior.
That is my experience with this company. Hire them if you want a job that will be wrong time and time again and an arrogant and dishonest owner that will “yes” you to death in the beginning then will curse you out and even threaten you when you bring errors to his attention!
We hired them to power wash our paver patio and install polymeric sand. We also had a stone wall that was hanging off the foundation on one side and stones missing on another section. The owner, Jimmy, offered to do the job at a reasonable price and even offered a few stones to fill in that were missing (approx. a dozen). We asked if the correct way to repair this is to add a mesh backing and mortar to properly adhere to the concrete foundation as well as a sill for water deflection. Jimmy said “Yeah, we can do that”.
The wall repair was a disaster. Rather than using mesh and mortar that we agreed on, the guys were using tubes of adhesive (PL Max). When asked about the mesh and mortar, he said this is what the boss instructed. But not what we agreed on. We had a conversation with Jimmy asap. He was annoyed that we even asked about the process. We reminded him of our conversation about using mesh and mortar and he says “I never said that”. Liar!
We then asked the guys if they will be installing the flashing, sill or “lip” to deflect water. The guy said the flashing would be best but mentions silicon as another option. Later, a young lady supervising the work offers both the lip and silicon options but my husband said we wanted the lip. She said she will check with the guys and get back to us but never did.
They left and we checked the wall and noticed there were a bunch of gaps and no water protection has been installed. We sent photos to CDC (Regina, office manager?). She agrees to fill in the gaps and says she will get back to us on the water protection. The guys come the next day and there were still large gaps and silicon was added to the top of the wall rather than the lip! So we texted Regina again to tell her there were still gaps and that they did not install the lip.
However, instead of rectifying the issue, Jimmy calls my husband demanding payment. My husband informs him of the gaps in the wall and silicon applied rather than the lip. His response- “there will always be gaps” and “I never said I would install the lip.” Then my husband calls him out on deceiving him as this was the first thing discussed. Jim then says he’s not going to add the lip and demands the money again. My husband tells him once the job is complete, he will gladly pay him. Then Jimmy goes on a tirade, cussing and swearing about how we’re trying to nickel and dime him and take advantage of him. How? By expecting a job to be completed as discussed? We were being charged thousands for a few stones and tubes of adhesive that cost $12 at Home Depot! Then he threatens to sue us followed by threats of physical harm “I will go into your yard and rip the stones off the wall” and “I will send my guys over to collect the money.” Does he think he’s Tony Soprano? Given we have 2 young children that do not need to be exposed to conflict or violence, my husband said he will pay once they clean up the surface of the pavers that they stained by applying the poly sand to wet pavers.
Needless to say they screwed this up as well. Took them 2 tries, but they removed most of the sand from the paver surface… but of course also removed the sand between the paver joints leaving large gaps!! Unbelievable!!!
In conclusion, I wouldn’t recommend Custom Design Contracting to my worst enemies. Their work is inferior and sloppy. The owner Jimmy is rude, disrespectful and to use his words, will nickel and dime you till the end. He takes no accountability for the poor craftsmanship and will get belligerent with you if you disagree with him. There is much more to say but I’m limited in space. Avoid like the plague
Richard Drutjons
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December 29, 2024
Jimmy and his crew were amazing! My front porch and part of my roof were severely damaged from a large tree falling onto it right before the Holidays. The brick and stone work his crew did was done beautifully as well as new columns and railings. Work was done quickly, very reasonably priced and am very grateful to Jimmy and his crew. Will definitely use again in the future :) -Lisa
lisa dolce
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January 11, 2025
We’ve used custom design twice. Summer of 2024 they redesigned and built a new front porch and stairs, and updated new shutters. Jimmy did an amazing job creating a perfect design. We absolutely love it and have received many compliments. In the fall we did the same to the back of our house. Jimmy redesigned our stairs and added pavers space for our bbq and tables. He even designed and built us a fire pit. Custom design does amazing work. Jimmy is so easy going and always accessible. He took our call every time. He was around while the work was being done and kept us up to date on the work, and they were super clean ! Everything was taken away and cleaned up. I will use them again when we begin to update the inside of our home. Jimmy is already giving us ideas for our new kitchen. I highly recommended custom design, it’s hard to find good people and a company that has integrity. Custom design won’t disappoint you.
I couldn’t be happier with the incredible job Custom Design did assembling our new gazebo! From start to finish, the experience was seamless. They arrived on time, came fully prepared, and worked with efficiency and attention to detail. The gazebo looks fantastic in our backyard. What really stood out was their professionalism and care. They took the time to ensure every part was secure and even cleaned up thoroughly after the job was done. It’s clear they take great pride in their work, and it truly shows. If you're looking for someone reliable, skilled, and courteous to handle your construction needs, look no further. this is my second time hiring this company and all I can say is I Highly recommend them.
Jimmy and his crew repaired my front steps and made it look like new! What a difference! I will definitely use Custom Design Contractors again, as they were responsive and courteous, and the job was done quickly and met my expectations.
UPDATE-3 WEEKS AFTER REVIEW; MULTIPLE CALL FROM PRIVATE NUMBER OWNER CALLED ME TO THREATEN ME Custom Design Contracting, noun, see also: incompetent, unprofessional, inferior. That is my experience with this company. Hire them if you want a job that will be wrong time and time again and an arrogant and dishonest owner that will “yes” you to death in the beginning then will curse you out and even threaten you when you bring errors to his attention! We hired them to power wash our paver patio and install polymeric sand. We also had a stone wall that was hanging off the foundation on one side and stones missing on another section. The owner, Jimmy, offered to do the job at a reasonable price and even offered a few stones to fill in that were missing (approx. a dozen). We asked if the correct way to repair this is to add a mesh backing and mortar to properly adhere to the concrete foundation as well as a sill for water deflection. Jimmy said “Yeah, we can do that”. The wall repair was a disaster. Rather than using mesh and mortar that we agreed on, the guys were using tubes of adhesive (PL Max). When asked about the mesh and mortar, he said this is what the boss instructed. But not what we agreed on. We had a conversation with Jimmy asap. He was annoyed that we even asked about the process. We reminded him of our conversation about using mesh and mortar and he says “I never said that”. Liar! We then asked the guys if they will be installing the flashing, sill or “lip” to deflect water. The guy said the flashing would be best but mentions silicon as another option. Later, a young lady supervising the work offers both the lip and silicon options but my husband said we wanted the lip. She said she will check with the guys and get back to us but never did. They left and we checked the wall and noticed there were a bunch of gaps and no water protection has been installed. We sent photos to CDC (Regina, office manager?). She agrees to fill in the gaps and says she will get back to us on the water protection. The guys come the next day and there were still large gaps and silicon was added to the top of the wall rather than the lip! So we texted Regina again to tell her there were still gaps and that they did not install the lip. However, instead of rectifying the issue, Jimmy calls my husband demanding payment. My husband informs him of the gaps in the wall and silicon applied rather than the lip. His response- “there will always be gaps” and “I never said I would install the lip.” Then my husband calls him out on deceiving him as this was the first thing discussed. Jim then says he’s not going to add the lip and demands the money again. My husband tells him once the job is complete, he will gladly pay him. Then Jimmy goes on a tirade, cussing and swearing about how we’re trying to nickel and dime him and take advantage of him. How? By expecting a job to be completed as discussed? We were being charged thousands for a few stones and tubes of adhesive that cost $12 at Home Depot! Then he threatens to sue us followed by threats of physical harm “I will go into your yard and rip the stones off the wall” and “I will send my guys over to collect the money.” Does he think he’s Tony Soprano? Given we have 2 young children that do not need to be exposed to conflict or violence, my husband said he will pay once they clean up the surface of the pavers that they stained by applying the poly sand to wet pavers. Needless to say they screwed this up as well. Took them 2 tries, but they removed most of the sand from the paver surface… but of course also removed the sand between the paver joints leaving large gaps!! Unbelievable!!! In conclusion, I wouldn’t recommend Custom Design Contracting to my worst enemies. Their work is inferior and sloppy. The owner Jimmy is rude, disrespectful and to use his words, will nickel and dime you till the end. He takes no accountability for the poor craftsmanship and will get belligerent with you if you disagree with him. There is much more to say but I’m limited in space. Avoid like the plague
Jimmy and his crew were amazing! My front porch and part of my roof were severely damaged from a large tree falling onto it right before the Holidays. The brick and stone work his crew did was done beautifully as well as new columns and railings. Work was done quickly, very reasonably priced and am very grateful to Jimmy and his crew. Will definitely use again in the future :) -Lisa
We’ve used custom design twice. Summer of 2024 they redesigned and built a new front porch and stairs, and updated new shutters. Jimmy did an amazing job creating a perfect design. We absolutely love it and have received many compliments. In the fall we did the same to the back of our house. Jimmy redesigned our stairs and added pavers space for our bbq and tables. He even designed and built us a fire pit. Custom design does amazing work. Jimmy is so easy going and always accessible. He took our call every time. He was around while the work was being done and kept us up to date on the work, and they were super clean ! Everything was taken away and cleaned up. I will use them again when we begin to update the inside of our home. Jimmy is already giving us ideas for our new kitchen. I highly recommended custom design, it’s hard to find good people and a company that has integrity. Custom design won’t disappoint you.