If I could give them 0 stars, I would. Hired them for a backyard wedding. They demanded that my credit card be on file to secure the booking but assured me, on numerous occasions, that my card was never going to be charged; as someone else was handling payment. Bartender arrived late to the wedding and the chef for the grill never arrived. One of the waitstaff had to go do the grilling of the food, leaving the other one waitstaff to transport food/clear the area/prep food. They then charged the credit card they assured would not be charged and then refused to give me my money back. They stated they need to collect payment; however, they had the correct card on file the entire time to charge. When I explained to them they had no authority to charge my card and charged the wrong card, they REFUSED to refund me. The owner, Stephanie, was nothing but rude and condescending in her emails and NO ONE would call back. They are IMPOSSIBLE to get in touch with.
Do not use this company unless you want to fight fraudulent charges and have lack of staff for your party.
Kay
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January 07, 2025
For many years, I have been attending events catered by HWTM and then finally hired them for a private party. From start to finish, the manager and staff members went above and beyond. The manager helped me create a theme, menu, and provided chairs and tables. During the event, staff members were attentive to my guests, especially to the kids. The food was outstanding! We had BBQ for 60+ ppl. The staff members were on point and kept everything clean! Can't wait until the next event, I'll be using them next time!
Gabrielle Starkey
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September 19, 2024
We hired Hostess with the Mostess for my friend’s daughter’s 1st birthday party. We were initially very excited and optimistic, but that unfortunately did not last long. The woman that came to grille was clearly not experienced at all. She did not know how to properly set up the grille and required assistance from our guests multiple times to readjust the grille while it was hot. She was visibly high and drinking our beers throughout the night and took over 3 hours to grille the food. At one point, she poured lighter fluid on the grille while the food was on it…. my friend’s husband had to assist her with the grilling because she was so distracted and took so long. All of our food was overcooked, some inedible because of the fluid. Overall, out experience with this company was incredibly disappointing and unprofessional. We reached out the the owners multiple times and have been ignored. We will not be using them in the future.
Kay
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September 19, 2024
Recently experienced unbelievably unprofessional service with this company. A grill cook presented late to my nieces party and started even later grilling the food. Once the meat was finally done it was burnt, dry and tasted like lighter fluid. Extremely wasteful. I will never use this company or recommend them as they refused to provide a refund or acknowledge my family’s video evidence of the horrible service. Save yourself the headache and food waste and find another company that has integrity.
T E
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September 18, 2024
I have used a griller from hostess with the mostess for a couple years now. I have never had a problem until this year. The griller shows up late, forgets the lighter fluid and leaves to go retrieve it. She comes back and the grill isn’t fired up until an hour and a half after she was suppose to be cooking. She couldn’t keep the fire going so she thought it was a great idea to spray lighter fluid on the grill that our food is sitting on. Yes I have multiple videos that I have sent the company. In a matter of two hours cooking, all we have is maybe 30 hamburgers for 70 people. My husband had to step in and help at some point. She then puts on corn and hotdogs and burns all the food. It wasn’t even edible and we had to throw all of it away. She then packs it up and leaves. Doesn’t cook the remaining food because apparently it was too much work for her. It was such an embarrassment having this lady grill for my daughter’s first birthday. I will not be having them back because I expressed the issue with the OWNER who sent me a long email of excuses as to why she couldn’t complete a job AND excuses as to why she was smoking on the job. I sent a bunch of footage to back my claims and they don’t care as long as they were paid. Thank you Stephanie for running such a disgraceful business and ruining peoples parties.
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If I could give them 0 stars, I would. Hired them for a backyard wedding. They demanded that my credit card be on file to secure the booking but assured me, on numerous occasions, that my card was never going to be charged; as someone else was handling payment. Bartender arrived late to the wedding and the chef for the grill never arrived. One of the waitstaff had to go do the grilling of the food, leaving the other one waitstaff to transport food/clear the area/prep food. They then charged the credit card they assured would not be charged and then refused to give me my money back. They stated they need to collect payment; however, they had the correct card on file the entire time to charge. When I explained to them they had no authority to charge my card and charged the wrong card, they REFUSED to refund me. The owner, Stephanie, was nothing but rude and condescending in her emails and NO ONE would call back. They are IMPOSSIBLE to get in touch with. Do not use this company unless you want to fight fraudulent charges and have lack of staff for your party.
For many years, I have been attending events catered by HWTM and then finally hired them for a private party. From start to finish, the manager and staff members went above and beyond. The manager helped me create a theme, menu, and provided chairs and tables. During the event, staff members were attentive to my guests, especially to the kids. The food was outstanding! We had BBQ for 60+ ppl. The staff members were on point and kept everything clean! Can't wait until the next event, I'll be using them next time!
We hired Hostess with the Mostess for my friend’s daughter’s 1st birthday party. We were initially very excited and optimistic, but that unfortunately did not last long. The woman that came to grille was clearly not experienced at all. She did not know how to properly set up the grille and required assistance from our guests multiple times to readjust the grille while it was hot. She was visibly high and drinking our beers throughout the night and took over 3 hours to grille the food. At one point, she poured lighter fluid on the grille while the food was on it…. my friend’s husband had to assist her with the grilling because she was so distracted and took so long. All of our food was overcooked, some inedible because of the fluid. Overall, out experience with this company was incredibly disappointing and unprofessional. We reached out the the owners multiple times and have been ignored. We will not be using them in the future.
Recently experienced unbelievably unprofessional service with this company. A grill cook presented late to my nieces party and started even later grilling the food. Once the meat was finally done it was burnt, dry and tasted like lighter fluid. Extremely wasteful. I will never use this company or recommend them as they refused to provide a refund or acknowledge my family’s video evidence of the horrible service. Save yourself the headache and food waste and find another company that has integrity.
I have used a griller from hostess with the mostess for a couple years now. I have never had a problem until this year. The griller shows up late, forgets the lighter fluid and leaves to go retrieve it. She comes back and the grill isn’t fired up until an hour and a half after she was suppose to be cooking. She couldn’t keep the fire going so she thought it was a great idea to spray lighter fluid on the grill that our food is sitting on. Yes I have multiple videos that I have sent the company. In a matter of two hours cooking, all we have is maybe 30 hamburgers for 70 people. My husband had to step in and help at some point. She then puts on corn and hotdogs and burns all the food. It wasn’t even edible and we had to throw all of it away. She then packs it up and leaves. Doesn’t cook the remaining food because apparently it was too much work for her. It was such an embarrassment having this lady grill for my daughter’s first birthday. I will not be having them back because I expressed the issue with the OWNER who sent me a long email of excuses as to why she couldn’t complete a job AND excuses as to why she was smoking on the job. I sent a bunch of footage to back my claims and they don’t care as long as they were paid. Thank you Stephanie for running such a disgraceful business and ruining peoples parties.