Everything went well in my AC install. I replaced an old unit with a new one AND moved it to the other side of my house. Joe’s team in the office and during the work made this a seamless process. On my first interaction with Joe he laid everything out for me and later answered all my questions and made any corrections I asked for with the paperwork. When the team arrived they were polite friendly and kept me informed throughout the day. They did not make a bit of mess during the day and straightened up before they left. I can’t talk about this company enough. Thank you!!!!!
DKNY DKNY
-
July 13, 2024
I am grateful to have found and hired Joe. I found him luckily one of my neighbors was using him and saw his truck. The best decision I made was to hire Joe’s Custom Installation… when I saw his truck in my neighborhood and how clean it was and the workers looked efficient I gave Joe a call.
My units were very old and needed to be replaced in this horrific heat Joe was able to keep them running for 2 weeks until he could get his crew here to get the job done since he was booked. His crew was so efficient, clean, HARD WORKING especially in this heat, respectful, knowledgeable - I was so impressed with my attic and the outside units when they were completed. Jason the technician who worked on the outside units was stellar at his job and extremely knowledgeable and takes HVAC classes so his knowledge far surpassed my expectations! Joe hires the best of the best. He just doesn’t hire handymen these guys knew exactly what they were doing and I can’t say enough how efficient and stellar they were. Also thank you to the foreman on my job Dom! He was stellar as well ran the job perfect!! I have had experience in the past with different HVAC companies and they don’t even compare to the high level of service that Joe’s team offers! I highly recommend this company. I have attached picture of my outside units. My house finally house efficient air and steady AC through out my house. Thank you Joe and your team!
Goran O
-
May 06, 2025
One star review is just for their pricing. 11000$ to install a very simple 2 zone split system. Online, same exact system costs approximately 3500$ plus some low voltage cable a few pipes and plastic cable management, whatever accessories they need is let's say 4000-4500$. And this is generous pricing with tax included.
6500-7000$ just for the installation? Electrical is already done, basically drill a few holes in a thin wall/siding, connect everything, vacuum the system and release the refrigerant into the system. Oh yes, low voltage cable is included hahah. This is a comedy.
This kind of installation in Europe costs probably 200$ let's be generous and say 500$ with an authorized LG or other brand installer and a nice tip. And includes 5 year warranty.
Again, this one star is only for their pricing so it warns other people to look somewhere else. I am not rating the wasted week because they lost my e-mail, misspelled my last name etc.
Kevin Norris
-
April 18, 2025
Awesome, nice, timely, and fair. We had a quick service call to double-check our AC/Heat and thermostats; it was so easy. Invoicing online was straightforward and did not require cash negotiation.
Linda A
-
July 09, 2024
I am ever so grateful for Joe’s support and service for my 97 year old mother. She called me extremely upset and scared because her air conditioning went off during one of the hottest days on record. I reached out to Joe and he responded immediately. Not only that, he understood the urgency with her age and her worried state of mind. The service was completed and he followed up with the both of us to make sure that it was working well. This was above and beyond the service provided and I thank him for his kindness and professionalism. This company should not go unnoticed!!!
Our Address
15 Otis St Unit B, West Babylon, NY 11704, USA
Claim Listing: Joe’s Custom Installations Inc.
Please Login or Register an Account to Claim Listing
Everything went well in my AC install. I replaced an old unit with a new one AND moved it to the other side of my house. Joe’s team in the office and during the work made this a seamless process. On my first interaction with Joe he laid everything out for me and later answered all my questions and made any corrections I asked for with the paperwork. When the team arrived they were polite friendly and kept me informed throughout the day. They did not make a bit of mess during the day and straightened up before they left. I can’t talk about this company enough. Thank you!!!!!
I am grateful to have found and hired Joe. I found him luckily one of my neighbors was using him and saw his truck. The best decision I made was to hire Joe’s Custom Installation… when I saw his truck in my neighborhood and how clean it was and the workers looked efficient I gave Joe a call. My units were very old and needed to be replaced in this horrific heat Joe was able to keep them running for 2 weeks until he could get his crew here to get the job done since he was booked. His crew was so efficient, clean, HARD WORKING especially in this heat, respectful, knowledgeable - I was so impressed with my attic and the outside units when they were completed. Jason the technician who worked on the outside units was stellar at his job and extremely knowledgeable and takes HVAC classes so his knowledge far surpassed my expectations! Joe hires the best of the best. He just doesn’t hire handymen these guys knew exactly what they were doing and I can’t say enough how efficient and stellar they were. Also thank you to the foreman on my job Dom! He was stellar as well ran the job perfect!! I have had experience in the past with different HVAC companies and they don’t even compare to the high level of service that Joe’s team offers! I highly recommend this company. I have attached picture of my outside units. My house finally house efficient air and steady AC through out my house. Thank you Joe and your team!
One star review is just for their pricing. 11000$ to install a very simple 2 zone split system. Online, same exact system costs approximately 3500$ plus some low voltage cable a few pipes and plastic cable management, whatever accessories they need is let's say 4000-4500$. And this is generous pricing with tax included. 6500-7000$ just for the installation? Electrical is already done, basically drill a few holes in a thin wall/siding, connect everything, vacuum the system and release the refrigerant into the system. Oh yes, low voltage cable is included hahah. This is a comedy. This kind of installation in Europe costs probably 200$ let's be generous and say 500$ with an authorized LG or other brand installer and a nice tip. And includes 5 year warranty. Again, this one star is only for their pricing so it warns other people to look somewhere else. I am not rating the wasted week because they lost my e-mail, misspelled my last name etc.
Awesome, nice, timely, and fair. We had a quick service call to double-check our AC/Heat and thermostats; it was so easy. Invoicing online was straightforward and did not require cash negotiation.
I am ever so grateful for Joe’s support and service for my 97 year old mother. She called me extremely upset and scared because her air conditioning went off during one of the hottest days on record. I reached out to Joe and he responded immediately. Not only that, he understood the urgency with her age and her worried state of mind. The service was completed and he followed up with the both of us to make sure that it was working well. This was above and beyond the service provided and I thank him for his kindness and professionalism. This company should not go unnoticed!!!